Empowering Dental Practices with Reliable & Compliant IT Solutions
Focus on patient care, while we handle your technology—HIPAA compliant, secure, and stress-free.
Frequently Asked Questions
What IT services do you offer specifically for dental practices?
At Your IT Guys, we provide a full suite of technology solutions tailored to dental offices, including network setup and management, electronic health record (EHR) system support, dental imaging integrations, secure data storage, and help desk services. We focus on streamlining your practice's operations so you can focus on patient care.
How do you ensure HIPAA compliance and protect patient data?
We understand the critical importance of protecting patient information. Our team implements HIPAA-compliant security protocols, including advanced firewalls, data encryption, and secure backup solutions. We also conduct regular risk assessments and employee training to ensure all data remains confidential and secure at every stage.
Why should we choose Your IT Guys over a general IT service provider?
Your IT Guys specializes in serving dental and medical clients, so we're well-versed in the unique software, hardware, and regulatory requirements of a dental practice. This industry-specific expertise allows us to proactively manage your IT environment, minimize downtime, and consistently deliver solutions that support your practice's growth and compliance needs.
Can you help with dental imaging software and practice management systems?
Absolutely. Our team has extensive experience working with leading dental imaging solutions and practice management platforms. From seamless integrations to software troubleshooting and upgrades, we ensure all of your systems work together flawlessly, minimizing disruptions to your workflow.
What is your onboarding process for new dental clients?
We begin with a comprehensive assessment of your current IT infrastructure and identify any security or efficiency gaps. Then, we design a customized plan that covers hardware, software, and ongoing support needs. Our onboarding process includes detailed timelines, transparent communication, and regular check-ins so the transition to Your IT Guys is smooth and stress-free.
Do you offer emergency IT support outside of regular business hours?
Yes. We recognize that IT emergencies don't always follow a 9-to-5 schedule, especially when patient care is on the line. Your IT Guys provides 24/7 emergency support to ensure that critical issues—like server outages or network failures—are addressed immediately, reducing downtime and potential revenue loss.
How do you handle software updates and staff training?
We manage all software updates, patches, and system upgrades in a timely manner to keep your practice on the cutting edge. In addition, we offer ongoing staff training sessions—either onsite or remotely—to help your team feel confident using new or updated technology. This proactive approach helps your practice stay secure and efficient.
What does pricing look like for Your IT Guys’ dental IT packages?
We tailor our services to meet the highest standards in reliability, security, and efficiency. Our monthly service packages reflect the specialized expertise, proactive support, and robust infrastructure dental practices need to stay ahead. While we're not the lowest-priced option on the market, many clients find that the long-term benefits—reduced downtime, stronger compliance, and peace of mind—are well worth the investment. We also offer custom project-based pricing for larger or more complex IT implementations. During a consultation, we'll work with you to identify the most effective solution for your practice's goals and budget.
How quickly can you set up a new office or update our current infrastructure?
The timeline depends on the complexity of the project, but our team works diligently to streamline the process. After the initial assessment, we create a clear roadmap and schedule to minimize downtime. Depending on the scale of the upgrade or setup, a standard office infrastructure can be up and running in a matter of days, with careful planning and minimal disruption to your patient appointments.
What if my practice expands or opens new locations—can you support multiple offices?
Absolutely. Our scalable solutions are designed to accommodate growth. Whether you're adding a few operatories or opening a new location entirely, we'll ensure that your network, software licenses, and security measures expand seamlessly alongside your practice.
What our clients say about us!
Their Service is Unparalleled
One of the most significant reliefs of working with Your IT Guys is that I don't have to give IT a second thought. Our technology is always in expert hands, and the peace of mind that brings is invaluable. Your IT Guys' service is unparalleled—swift responses, rapid solutions, and an efficiency that's simply unmatched.
If you're seeking a recommendation, opt for Your IT Guys. It's essential to work with a team that intimately knows your business sector and software. With Your IT Guys, not only will you get personalized attention from professionals you can trust, but you're also guaranteed to be valued and prioritized.
Abby Dowd
Practice Administrator for Dentistry of Apopka
We Can’t Imagine Not Using Them
With Your IT Guys, we've discovered a team that possesses an
extensive depth of knowledge across all the systems we utilize. They didn't have
to learn our system; they're already experts in dental offices. Their expertise
in data security is especially notable, given the nuanced requirements of the
medical industry. Through streamlining our systems, they've provided
cost-saving recommendations while bolstering our cybersecurity and data breach
protection.
Their standout quality, though, is their proactive management.
Your IT Guys consistently monitor, anticipate, and act—often detecting and
mitigating outages before we even realize there's an issue. Their dedication to
staying one step ahead, coupled with transparent communication, means we're
always informed.
Now that we've partnered with them, the idea of not having
their services is unimaginable. We wouldn't hesitate to commit to them
long-term. We initially had reservations about aligning with a smaller,
specialized firm, and even recommending them to colleagues. However, they've
repeatedly demonstrated their ability to manage growth while maintaining their
swift responses and proactive management of our systems.
Cathy Denson
Practice Administrator for Todd Denson DMD PA
Peace of mind
After several years of observing their performance, I've witnessed Your IT Guys manage both minor glitches and major issues. They're consistently there for us, always ensuring problems are solved. It's truly reassuring to have such unwavering trust in a company.
They ensure we remain secure and updated without overstretching our budget. We're always informed well in advance about any upcoming replacements, be it a new server, monitors, or cables.
Moreover, when our internet has experienced interruptions, particularly due to issues with our internet provider, Your IT Guys proactively reach out almost instantly, always ready with both a primary and contingency plan.
Their service is of rock star caliber, always leveraging the latest in technology. Yet, they haven't lost touch with core values: impeccable integrity, an unyielding work ethic, and an admirable level of patience, especially when assisting those of us who are less tech-savvy.
Heather L. Childers, DDS
We're In Good Hands
Whenever our computer goes down, Your IT Guys are there, fixing the problem as quickly as possible, either remotely or in person. Having worked with Your IT Guys over the years, I've come to truly value the personal connection we've forged with them, giving us the feeling that we're being taken care of. I've even referred them to several people, including my own family, purely because of the honest advice and care they've extended to me.
